Refund policy

Every Honie Lime item is made to order and printed after your order is placed. Because of this, we do not accept returns or exchanges or issue refunds for:

  • Changes of mind
  • Selecting the wrong size or color
  • Fit or personal preference issues
  • Items damaged through wear, washing, improper care, or misuse

Please review the product description, color options, and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery. This includes receiving the wrong product, size, color, or design due to an error on our part.

Email hello@honielime.com with:

  • Your order numberA clear description of the issue
  • A clear photo of the entire item
  • Close-up photos showing the problem
  • Whether you would prefer a replacement or refund

Please keep the item in your possession until we have reviewed your request. Do not return an item unless we provide return instructions. Depending on the issue, a return may not be required.

 

If your claim is approved, we will arrange a replacement or issue a refund to your original payment method. If a return is required for an approved claim, Honie Lime will cover the return shipping cost.

Minor Product Variations

Because colors can appear differently across screens and items are individually printed, slight differences in color, print placement, or appearance may occur. Minor variations are not considered defects.

However, substantially incorrect colors, designs, or print placement may be submitted for review.

Refund Processing

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@honielime.com.

Claim Requirements

Requests may be declined if they:

  • Are submitted more than 30 days after delivery
  • Do not include sufficient photographic evidence
  • Concern an incorrect size or color selected by the customer
  • Involve damage caused by wear, washing, improper care, or misuse
  • Appear fraudulent or abusive

Still have a question? Email us at hello@honielime.com we’re always happy to help.